Smart home system integrations involve many moving parts. While AV integrators or smart home pros are focused on making sure the technical pieces are working properly, Our project manager takes a lead role to ensure client satisfaction.
Project managers act as the liaison between the smart home company and the client, clarifying expectations, organising a timeline, and identifying pain points that need addressing before projection completion.
While a number of factors contribute to a successful project, the client is likely to remember the overall experience based on how well the project manager did his or her job to keep the installation running smoothly.
Miscommunication is a major concern in any integration project. AV integration requires careful collaboration between building construction and/or maintenance, end client IT teams, end client managers—including internal project managers—billing departments, AV company integrators, AV company sales and account representatives, and AV company project managers.
With so many people working on a project, miscommunication can completely derail the timeline and leave end clients upset. A great project manager takes control of communications, acting as a point person for the project. When one person knows what all the different parties need to get the job done, he or she can quickly resolve issues, provide well-constructed explanations, and keep the project moving forward.
Avoid These Project Management Woes
In theory, project management bridges the gaps between different project roles. In practice, however, project management can quickly run aground. Project management hindrances that can completely change a client experience include:
Lack of communication hierarchy.
When workers bypass the project manager to do something quickly or without thinking, the whole project may suffer. A great project manager sets clear communication guidelines at the start of a project to avoid miscommunication problems.
Lack of technical experience or resources.
Most project managers are great at working with people, but they may not always understand the technical details of the project at hand. Well-qualified project managers will maintain strong relationships with AV integrators and others who possess the deeper technical understanding needed to answer client questions.
Lack of people skills.
On the flip side, some companies promote individuals to project management without thinking about their client-facing communication skills. A great project manager needs a blend of technical savvy and people skills.